Future of library enquiry services

What is it about?

The way libraries provide services are changing in response to the rise in mobile communications technology and due to the mobile nature of their clientele. This paper outlines one university library's response to their customers expectations and needs.

Featured Image

Why is it important?

This paper challenges the traditional/historical place libraries have in a university setting by describing a real case scenario where physical reference/information desks were removed and replaced with a mobile/agile service to respond to customer queries on demand.