Technology has all the answers, but we must start thinking about asking the right questions

What is it about?

Technology has impacted on the library and information (LIS) profession more than most sectors (The New Media Consortium, 2015). Every facet of the industry has been affected in some way by technology including search, teaching and training, scholarly communications, discovery and information storage. Development of digital tools in the LIS environment has created a wealth of opportunities to improve how we work but it has also brought with it several threats and highlighted weaknesses. We now have a myriad of digital tools to help LIS professionals help others, but do they know what those users really want given the expanding number of problems and solutions?

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