What is it about?
The purpose of this paper is to present a new approach to measure the service quality provided by a public health-care service provider using the lean manufacturing concept.
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Why is it important?
The research shows that the adoption of lean manufacturing principles and methodologies may be used as a measure for efficiency.
Perspectives
The relative efficiency measure concept is introduced.
Dr Abdelhakim Abdelhadi
Prince Sultan University
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This page is a summary of: Studying the efficiency of inpatient and outpatient pharmacies using lean manufacturing, Leadership in Health Services, July 2014, Emerald,
DOI: 10.1108/lhs-04-2013-0019.
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