What is it about?
Among other things, gives some insights about important current and future research topics in the field of service management.
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Why is it important?
Gives directions to scholars who contribute to the Journal of Service Theory and Practice.
Perspectives
This was written for the first issue of the Journal of Service Theory and Practice to set out the history of the journal, the rationale for change in title and to set future research directions.
Dr Chatura Ranaweera
Wilfrid Laurier University
Read the Original
This page is a summary of: From service quality to service theory and practice, Journal of Service Theory and Practice, January 2015, Emerald,
DOI: 10.1108/jstp-11-2014-0248.
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Contributors
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