Determining value in a complex service setting

Carolin Plewa, Jillian C. Sweeney, David Michayluk
  • Journal of Service Theory and Practice, September 2015, Emerald
  • DOI: 10.1108/jstp-03-2014-0059

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http://dx.doi.org/10.1108/jstp-03-2014-0059

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