Managing online service recovery: procedures, justice and customer satisfaction

Jaywant Singh, Benedetta Crisafulli
  • Journal of Service Theory and Practice, November 2016, Emerald
  • DOI: 10.1108/jstp-01-2015-0013

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

http://dx.doi.org/10.1108/jstp-01-2015-0013

The following have contributed to this page: Dr Jaywant Singh