The role of external customer mind-set among service employees

  • Rajesh Iyer, Mark C Johlke
  • Journal of Services Marketing, February 2015, Emerald
  • DOI: 10.1108/jsm-09-2013-0237

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http://dx.doi.org/10.1108/jsm-09-2013-0237

The following have contributed to this page: Dr Mark C Johlke