What is it about?

This study demonstrates creating accurate filters that identify customers who are versus are not adopting e-grocery services. The approach is adaptable in creating an early warning system for retailers who want to know why their new customer service is a winner or a loser.

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This page is a summary of: Who is (un)willing-to-pay-more for e-grocery shopping/delivery services? Answers via symmetric variable relationships and asymmetric case algorithms, Journal of Services Marketing, July 2026, Emerald,
DOI: 10.1108/jsm-08-2025-0561.
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