A narrative review and meta-analysis of service interaction quality: new research directions and implications

Kumar Rakesh Ranjan, Praveen Sugathan, Alexander Rossmann
  • Journal of Services Marketing, February 2015, Emerald
  • DOI: 10.1108/jsm-01-2014-0029

Meta-Analysis on Service Interaction Quality

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http://dx.doi.org/10.1108/jsm-01-2014-0029

The following have contributed to this page: Professor Kumar Rakesh Ranjan and Dr. Alexander Rossmann