What is it about?
Quality management is a powerful tool to make businesses more effective, efficient and profitable. This paper provides interviews with small business owners who have experienced this themselves. The owners explain why they used quality, how and the impact it had. They also talk about why they initially didnt use quality and why their fellow business owners dont use quality.
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Why is it important?
This paper provides quotes from business owners, they tell their stories, this isnt about a simple percentage, its listening to the voice of business owners and their experiences.
Perspectives
This is a unique paper in many ways, it allows those small business owners to explain the benefits of Quality Management in rich detail. I hope that the passion of the owners comes through.
Denis Leonard
Read the Original
This page is a summary of: Quality management (QM) leads to healthier small businesses, Journal of Small Business and Enterprise Development, November 2016, Emerald,
DOI: 10.1108/jsbed-12-2015-0169.
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