What is it about?
This research examines how occupier satisfaction (measured using surveys) relates to the financial returns obtained from letting commercial property.
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Why is it important?
The research finds that there is a positive return on investment in keeping landlords' customers (tenants / occupiers) happy.
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This page is a summary of: Occupier satisfaction and its impact on investment returns from UK commercial real estate, Journal of Property Investment & Finance, March 2017, Emerald,
DOI: 10.1108/jpif-10-2016-0077.
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