Service guarantee as a recovery strategy

Benedetta Crisafulli, Jaywant Singh
  • Journal of Service Management, April 2016, Emerald
  • DOI: 10.1108/josm-10-2015-0309

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http://dx.doi.org/10.1108/josm-10-2015-0309

The following have contributed to this page: Dr Jaywant Singh