Explaining why employee‐customer orientation influences customers' perceptions of the service encounter

Gabriel Gazzoli, Murat Hancer, BeomCheol (Peter) Kim
  • Journal of Service Management, August 2013, Emerald
  • DOI: 10.1108/josm-09-2012-0192

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http://dx.doi.org/10.1108/josm-09-2012-0192

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