Who needs delight?

  • The greater impact of value, trust and satisfaction in utilitarian, frequent-use retail
  • Sandra Maria Correia Loureiro, Francisco J. Miranda, Michael Breazeale
  • Journal of Service Management, March 2014, Emerald
  • DOI: 10.1108/josm-06-2012-0106

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication


The following have contributed to this page: Dr F. Javier Miranda

In partnership with:

Link to Emerald showcase

join the fight against climate change

Our simple summaries of climate research help you take action

Read now