Process improvement is not all about reducing cost

What is it about?

Within a selection of project oriented organizations, the work explores how the firms used process improvement activities to develop and adapt how they delivered value to their customers. The different contexts provided a range of perspectives and insights on the issue, from firms attempting the deliver traditional cost based savings, to others using process improvement to change how they conceptualized their business.

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Why is it important?

The work extends how process improvement can be conceptualized, helping increase its importance and relevance within the domain of operational and organizational research.