What is it about?
Production competence represents the fit between customer needs and the performance of the firm on different factors. We use a simple yet suggestive tool (the importance-performance matrix) to assess this fit and prove that better fit leads to better financial performance.
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This page is a summary of: Production competence revisited – a critique of the literature and a new measurement approach, Journal of Manufacturing Technology Management, May 2015, Emerald,
DOI: 10.1108/jmtm-09-2013-0120.
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