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Servitization is the process of transforming typical manufacturing companies into service providers. Knowing that this transition takes time and requires appropriate rearrangement of organizational elements, we propose a maturity model to guide companies through the recommended path.

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This page is a summary of: Applying the maturity model concept to the servitization process of consumer durables companies in Brazil, Journal of Manufacturing Technology Management, October 2015, Emerald,
DOI: 10.1108/jmtm-04-2014-0050.
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