What is it about?
Servitization is the process of transforming typical manufacturing companies into service providers. Knowing that this transition takes time and requires appropriate rearrangement of organizational elements, we propose a maturity model to guide companies through the recommended path.
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This page is a summary of: Applying the maturity model concept to the servitization process of consumer durables companies in Brazil, Journal of Manufacturing Technology Management, October 2015, Emerald,
DOI: 10.1108/jmtm-04-2014-0050.
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