Knowledge intensive organisations: on the frontiers of knowledge management

What is it about?

The ability to share valuable knowledge in business and in efficient and effective ways represents a crucial means of innovation, problem solving, and continual improvement. In business, this is a fundamental strategic resource and can create a sustainable competitive advantage in new, challenging markets as well as in existing markets facing turbulent changes or stagnation. Knowledge is, therefore, a crucial organizational asset. The three aspects of knowledge for any organization involve considerations of how the knowledge is obtained, how it is stored and organized, and more importantly, how that knowledge is accessed and shared in real time. This is especially true of what we term and will define as knowledge intensive organizations (KIOs). Organizations require relevant, timely information and knowledge to make sound decisions. In a business environment, decisions relating to strategy, allocation of resources, or competitive responses among others depend on accurate knowledge of internal and externals information such as capacity, operations, finances, customer trends, or competitive actions. Knowledge that is not developed, fully understood or transferred throughout the organization is useless.

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Why is it important?

Knowledge is a crucial organizational asset. The three aspects of knowledge for any organization involve considerations of how the knowledge is obtained, how it is stored and organized, and more importantly, how that knowledge is accessed and shared in real time. This is especially true of what we term and will define as knowledge intensive organizations (KIOs).