What is it about?
Although mobile devices are ubiquitous among employees, their awareness and readiness to use mobile technologies for competence development is still not widespread and therefore requires further exploration. The purpose of this study is to propose a conceptual model, based on the Unified Theory of Technology Acceptance (UTAUT) to explain the determinants that affect employees’ intention to use mobile devices and software for knowledge transfer during the process of knowledge management.
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Why is it important?
The model explains the 55% behavioral intention of employees to use mobile technologies for knowledge transfer. The elaborated model provides a valuable solution with practical implications for increasing mobile technologies acceptance for knowledge transfer. The study results contribute both to knowledge management and technology acceptance research fields by introducing two new determinants for the acceptance of technologies in knowledge transfer, such as user autonomy and relative usability with several additional connections between existing UTAUT variables.
Perspectives
Mobile technologies used for knowledge transfer by employees should allow for high user autonomy through their ability to: select solutions that they find convenient, use of preferred platforms, personalize applications and utilize devices and software in various environments. They should not be simplified and should have the same functionality and efficiency of use as alternative solutions like web and desktop applications, even if additional effort to learn them would be required. Mobile technologies that take into account user autonomy and relative usability support the process of employees capturing, distributing, and effectively using knowledge.
Michał Kuciapski
Uniwersytet Gdanski
Read the Original
This page is a summary of: A model of mobile technologies acceptance for knowledge transfer by employees, Journal of Knowledge Management, July 2017, Emerald,
DOI: 10.1108/jkm-03-2016-0136.
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