What is it about?
This article reviews the findings of research on employees and managers going outside the frontiers of the organization. Such employees can include R&D collaborators, salespersons, top managers...The contributions of these employees and managers to firm performance are explained. The managerial levers that can be used to reach performance in this regard are also outlined.
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Why is it important?
Open innovation, open strategy...All these buzz words are not operational. How do you achieve openness thanks to the activities of employees ? This article focuses on the contributions and management of employees supporting firm openness.
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This page is a summary of: Crowding at the frontier: boundary spanners, gatekeepers and knowledge brokers, Journal of Knowledge Management, September 2015, Emerald,
DOI: 10.1108/jkm-01-2015-0036.
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