What is it about?
The purpose of this paper is to empirically investigate the relationship between intellectual capital (IC) (i.e. human capital, structural capital, relational capital) and service quality (SQ) within the Egyptian mobile telecommunications setting.
Featured Image
Why is it important?
This is one of the very few researches to study the relationship between intellectual capital and service quality and the first to investigate these relationships in the Arab Region within the mobile telecommunications setting.
Perspectives
This paper will help Egyptian mobile telecommunications companies to focus their efforts on managing all three components of intellectual capital in order to improve their service quality and performance.
Dr Sally Ali Mohamed Hassan
Ain Shams University
Read the Original
This page is a summary of: Intellectual capital and service quality within the mobile telecommunications sector of Egypt, Journal of Intellectual Capital, July 2020, Emerald,
DOI: 10.1108/jic-07-2019-0180.
You can read the full text:
Contributors
The following have contributed to this page
