Managing "Process Conflict"
What is it about?
This paper explains why some employees integrate and why some dominate, when they experience process conflicts at the workplace. This paper presents software employee's attitude towards process conflict, their perception about how their boss manage the conflict and how their efficacy plays important role in managing conflict. Diagnostic tool is recommended based on result.
Why is it important?
This is the first paper that uses "Theory of planned behaviour" in the context of conflict management. Also multiple behavioral choices are studied using Structural Equation Modeling.
The following have contributed to this page: Dr Swati Alok