Process conflict management among Indian software employees

  • Prediction of conflict handling intention in fast changing global IT market using the theory of planned behaviour
  • Swati Alok, Jayasree Raveendran, Anil Kumar Jha
  • Journal of Indian Business Research, June 2015, Emerald
  • DOI: 10.1108/jibr-10-2014-0068

Managing "Process Conflict"

What is it about?

This paper explains why some employees integrate and why some dominate, when they experience process conflicts at the workplace. This paper presents software employee's attitude towards process conflict, their perception about how their boss manage the conflict and how their efficacy plays important role in managing conflict. Diagnostic tool is recommended based on result.

Why is it important?

This is the first paper that uses "Theory of planned behaviour" in the context of conflict management. Also multiple behavioral choices are studied using Structural Equation Modeling.


Dr Swati Alok
BITS-Pilani, India

Capturing cognitive process of managing conflict management among software employees using qualitative and quantitative techniques makes this paper unique. Vignette methodology and elicitation studies were conducted to capture the attitude of employees towards "process conflict". SEM technique to test the TPB model and multiple behavioural choices (integrating, dominating) makes this paper special.

Read Publication

The following have contributed to this page: Dr Swati Alok