How Supervisor Listening Drives Positive Employee Behavior in Islamic Financial Institutions

What is it about?

The paper investigates the influence of Perceived Supervisor Listening (PSL) on Organizational Citizenship Behavior Islamic Perspective (OCBIP) in Islamic Financial Institutions (IFIs) with the use of a multiple mediation approach. The findings reveal that PSL positively affects OCBIP attitudes among IFI employees, with job motivation and satisfaction serving as mediating factors in this relationship. However, affective commitment does not appear to play a significant role. The research emphasizes the importance of leadership in promoting OCBIP, thereby increasing employee motivation, satisfaction, and company productivity in Islamic-based organizations.

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Why is it important?

In Islamic financial institutions, fostering positive employee behavior is crucial for achieving organizational goals aligned with Islamic principles. This study highlights how perceived supervisor listening (PSL) enhances organizational citizenship behavior from an Islamic perspective (OCBIP). By examining the mediating roles of job motivation and job satisfaction, it provides actionable insights into improving employee engagement and productivity. Leaders in Islamic institutions can use these findings to develop better communication and motivational strategies, ultimately strengthening both employee morale and the ethical foundations of the organization.

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