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While it is known that abusive supervision impairs service performance, we show that low service performance provokes abusive supervision. Coworker support can stop this negative spiral between abusive supervision and service performance.
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This page is a summary of: The recursive relationship between abusive supervision and service performance, Journal of Hospitality and Tourism Insights, August 2020, Emerald,
DOI: 10.1108/jhti-03-2020-0032.
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