What is it about?
This study examines how advanced maintenance management—supported by technologies such as CMMS, artificial intelligence (AI), the Internet of Things (IoT) and blockchain—can improve healthcare operations. It shows that well-maintained facilities with good lighting, air quality, and infrastructure boost staff satisfaction, reduce stress and enhance performance. The research is based on survey data from 102 healthcare professionals in Greece and introduces the SMART-Maintenance Framework (SMF), a model that combines technology, leadership and structured maintenance practices to improve efficiency.
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Why is it important?
Hospitals rely on complex equipment and systems. When maintenance is reactive or outdated, it leads to delays, stress and lower quality of care. By adopting digital and preventive maintenance strategies, healthcare organisations can save time, reduce costs, and provide safer environments for staff and patients. The study also highlights the crucial role of leadership in promoting communication, training and readiness for technological change.
Perspectives
The research encourages healthcare managers and policymakers to view maintenance as a strategic driver of performance and well-being. Future work should focus on testing and refining the SMART-Maintenance Framework through pilot programs and long-term studies, paving the way for smarter, more resilient healthcare systems.
Dr Soultana Tania Kapiki
International Hellenic University
Read the Original
This page is a summary of: Enhancing healthcare efficiency: leveraging advanced maintenance management for optimal staff performance, Journal of Health Organization and Management, September 2025, Emerald,
DOI: 10.1108/jhom-03-2025-0134.
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