Satisfaction of first-time residential clients with architectural services

  • Adedapo Adewunmi Oluwatayo, Eziyi Ibem, Dolapo Amole
  • Journal of Engineering Design and Technology, July 2014, Emerald
  • DOI: 10.1108/jedt-03-2012-0012

How satisfied are first-time residential clients with architectural services?

What is it about?

The study investigated the satisfaction of first-time clients of architects with the services they received, using the SERVQUAL approach.

Why is it important?

Recent studies have shown that most of the clients of architects consult them for residential designs. These clients often do so for their personal houses, While some come back to the same architect for their next project, others seek out another architect depending on their experiences with the previous one. It is therefore important to identify the factors that affect the satisfaction and possible retention of this category of clients.


Dr Adedapo Adewunmi Oluwatayo
Covenant University

I have often heard persons comment that the charges for architectural services determine the satisfaction of clients. This study uncovered some interesting areas, for instance, personality of the client, which is rated high as influencing the satisfaction of clients.

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The following have contributed to this page: Eziyi Ibem and Dr Adedapo Adewunmi Oluwatayo

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