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Hospitals and pharmacies need to deliver medicines quickly, safely, and accurately. This study identifies the key factors that influence the adoption of automated drug-dispensing systems, using expert evaluations and a structured ranking process. The results show that technology features such as speed and accuracy matter most, while staff skills and openness to new systems are also crucial. These insights can guide managers and policymakers in making pharmacy operations more efficient and reliable.

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This page is a summary of: Enhancing pharmacy operations: factors shaping the adoption of automated drug dispensing systems, International Journal of Quality and Service Sciences, September 2025, Emerald,
DOI: 10.1108/ijqss-03-2025-0054.
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