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After-sales services are a new way manufacturing companies have find to retrieve revenues by providing specific services associated with the product. This study presents a qualitative model to evaluate the performance of an after-sales strategy executed by an equipment manufacturer.

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This page is a summary of: The after-sales strategy of an industrial equipment manufacturer: evaluation and control, International Journal of Quality & Reliability Management, December 2020, Emerald, DOI: 10.1108/ijqrm-11-2019-0339.
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