HR and Lean Operations for Service Organisations

What is it about?

Service organisations that adopt lean ways of working might usefully adopt and manage as a process a bundle of HR practices. The study suggests that this bundle should include: HR planning; teamworking; employee participation; selective recruitment; performance appraisal, recognition and reward; and extensive training.

Featured Image

Photo by Campaign Creators on Unsplash

Photo by Campaign Creators on Unsplash

Why is it important?

When service organisations adopt lean ways of working they often overlook the benefits to be had by considering how they manage their human resources.