What is it about?
This article uses case examples from Health, Education, Local Government and Policing to compare use across different areas and explore the suitability of Lean Six Sigma to the public sector and discuss whether it works or not
Featured Image
Why is it important?
There is very little work published around continuous improvement in the public sector and a lot of what already exists relates to the use of Lean only. This work shows how lean six sigma applies across public sector areas and allows comparison from different perspectives
Perspectives
The quality and effectivess of the public sector is important to everyone but for employees in the public sector, a great deal of motivation comes from wanting to make a difference and doing the right thing in the right way. The use of continuous improvement effectively creates a platform for employees and customers to make a difference.
Dr Bryan Rodgers
Heriot-Watt University
Read the Original
This page is a summary of: Lean Six Sigma for public sector organizations: is it a myth or reality?, International Journal of Quality & Reliability Management, October 2017, Emerald,
DOI: 10.1108/ijqrm-08-2016-0127.
You can read the full text:
Contributors
The following have contributed to this page
