What is it about?
Customer needs/Requirements are very potential to change. They indeed change frequently. Since the time that we receive the needs until the product is ready to use, these requirements differ. We use a Markov chain to find a pattern of these changes and improve the product based on the pattern instead of the instant customer needs. Such a pattern is independent of the initial customer needs/requirements.
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Why is it important?
The ANP approach inherently follows the Markov chain principle. Hence it is a good match. The special benefit of applying a Markov chain is to be able to improve the product independent of instant customer needs/requirements.
Perspectives
This approach can be applied in various area of decision making to improve the robustness and stability of decisions.
Mr. Meh Raja
University of New South Wales
Read the Original
This page is a summary of: A Markovian-QFD approach in addressing the changing priorities of the customer needs, International Journal of Quality & Reliability Management, September 2016, Emerald,
DOI: 10.1108/ijqrm-07-2014-0091.
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