Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process

Reza Dabestani, Arash Shahin, Mohammad Saljoughian
  • International Journal of Quality & Reliability Management, April 2017, Emerald
  • DOI: 10.1108/ijqrm-04-2015-0050

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http://dx.doi.org/10.1108/ijqrm-04-2015-0050

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