What is it about?
How human resource development initiatives could increase service quality
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Why is it important?
How human resource development initiatives (or Training and development) could increase service quality is very much important for all concerned with effective people management.
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This page is a summary of: Effects of human resource development practices on service quality of services offshore outsourcing firms, International Journal of Quality & Reliability Management, August 2015, Emerald,
DOI: 10.1108/ijqrm-03-2013-0047.
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