What is it about?
The paper explains the importance, need and procedure to implement Lean Six Sigma in Universities to improve the processes
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Why is it important?
Quality management in Universities is at nascent stages of research and it provides several practical implications
Perspectives
Very practical and easy to implement framework is proposed in this paper
Mr Vijaya Sunder M
Indian Institute of Technology Madras
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This page is a summary of: A conceptual Lean Six Sigma framework for quality excellence in higher education institutions, International Journal of Quality & Reliability Management, April 2018, Emerald,
DOI: 10.1108/ijqrm-01-2017-0002.
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