What is it about?
The project team used Lean Six Sigma to improve their meeting structures and drive project business. Reflection is used to consider how learning from this project could have been more widely applied for the benefit of the whole change programme
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Why is it important?
One of the big criticisms of some continuous improvement initiatives is that they lead to more work and more stress for employees. This case study shows how a team can come together to use tools and techniques to lessen the impact on themselves and make a project more efficient. The paper goes on to explore the missed opportunities in using the learning from the project and applying it to other projects in the change programme to improve change management across a whole portfolio and ensure full team involvement in other projects.
Perspectives
Project management can be bureaucratic and continuous improvement can be used to make meetings and governance more efficient as well as breaking down rather than reinforcing 'silo' working. More than this the learning can be transferred from project to project and rolled out to an entire change programme where appropriate.
Dr Bryan Rodgers
Heriot-Watt University
Read the Original
This page is a summary of: Lean Six Sigma in Policing Services: a Case Study from an Organisational Learning Perspective, International Journal of Productivity and Performance Management, April 2018, Emerald,
DOI: 10.1108/ijppm-07-2017-0173.
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