What is it about?
The Critical Incident Technique (CIT) helps identify what employees in a field (like Logistics, Production, Marketing) need as competences to perform their jobs and can also assist in training those competences.
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This page is a summary of: Leveraging the critical incident technique for uncovering and training the OSCM competences of the future, International Journal of Physical Distribution, August 2025, Emerald,
DOI: 10.1108/ijpdlm-11-2024-0438.
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