What is it about?
There are different ways to design and organize an organization. Drawing on methods from manufacturing, this research explores two contrasting ways to design service business.
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Why is it important?
We develop a framework with numerous analytical levels to visualize alternative design configurations.
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This page is a summary of: Exploring modularity in services: cases from tourism, International Journal of Operations & Production Management, June 2017, Emerald,
DOI: 10.1108/ijopm-08-2015-0531.
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