What is it about?
A service production system has a structure composed of task execution, agents performing tasks and a resulting service output. The purpose of this paper is to understand how such a service production system changes as a consequence of offshoring.
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Why is it important?
The paper offers a novel contribution to the service operations management literature by applying practice theory. Moreover, it proposes a detailed, activity-driven view of service production systems and service offshoring.
Perspectives
Writing this article was a great pleasure as it was written as a part of a PhD dissertation. It was great fun to collect and analyze the data and see the paper develop.
Kristin Brandl
University of Victoria
Read the Original
This page is a summary of: The reconfiguration of service production systems in response to offshoring, International Journal of Operations & Production Management, September 2017, Emerald,
DOI: 10.1108/ijopm-07-2015-0430.
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