What is it about?
Legal advice is to make an outsourcing contract very strong, but this research shows that relying on the contract can actually degrade the relationship between the people trying to work together in the supply chain and make performance worse.
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Why is it important?
Performance in outsourcing is a known issue and the type of advice companies are given can actually make things worse. This study shows what to do to reduce the risks involved.
Perspectives
This demonstrates again how important the human side of outsourcing can be!
Stephanie Morgan
University of Kent
Read the Original
This page is a summary of: Strong contracts: the relationship between power and action, International Journal of Operations & Production Management, January 2018, Emerald,
DOI: 10.1108/ijopm-02-2016-0064.
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