Transformational leadership and employee engagement in Trinidad’s service sector

  • The role of job resources
  • Paul Tristen Balwant, Rehaana Mohammed, Riann Singh
  • International Journal of Emerging Markets, October 2019, Emerald
  • DOI: 10.1108/ijoem-01-2019-0026

Job resources in the leadership-engagement relationship

Photo by Patrick Tomasso on Unsplash

Photo by Patrick Tomasso on Unsplash

What is it about?

Transformational leadership is positively related to employee engagement, but do job resources moderate this relationship? This paper examines the moderating effect of job resources as well as the differential impact of each job resource on employee engagement.

Why is it important?

Practically, the findings of this study are important because they highlight the need for service organizations to provide adequate job resources in order to capitalize on the increases in employee engagement that result from leaders using transformational leadership behaviors.


Dr. Paul T. Balwant
University of the West Indies

I hope this article highlights the importance of job resources for realizing the effects of transformational leadership on employee engagement in TT's service sector. At low levels of job resources, increasing transformational leadership may actually reduce employee engagement. Moreover, all job resources do not appear to be equally important for stimulating employee engagement - supervisor support may have an adverse effect! This unexpected finding points to an interesting area for future research on job resources.

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The following have contributed to this page: Dr. Paul T. Balwant