“Going beyond to deliver hip hospitality”: exploring motivation and job satisfaction of hospitality workers in Dubai

What is it about?

This paper contributes to the literature firstly, by identifying the type of motivation of the hotel’s employees: ‘Prosocial motivation’, evoked by satisfaction with motivators and hygienes. Secondly, by presenting a ‘Satisfiers and Hygienes model for Prosocial Motivation and Job Satisfaction’, illustrating the reciprocal relationship between prosocial motivation and job satisfaction.

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