What is it about?
A case study methodology is adopted in this study to facilitate an exploration of the implemented Six Sigma approach in the credit card department of a leading commercial bank.
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Why is it important?
The results of this study will assist bank managers with replies to questions, such as: “What impact will Six Sigma have on process-centric improvements?”
Perspectives
This study aims to expand the current knowledge of the Six Sigma approach in a period of time when there is little direct evidence of the need to improve the credit card account opening process. This is an important but neglected area of focus in the Six Sigma literature. This study explores the extent to which process improvement practices are extended to the credit card department.
Samsul Islam
University of Auckland
Read the Original
This page is a summary of: Credit card account opening excellence using six sigma methodology, International Journal of Lean Six Sigma, August 2016, Emerald,
DOI: 10.1108/ijlss-08-2015-0029.
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