What is it about?
This study builds upon and extends prior physical distribution service quality and logistics service quality research by exploring the effects of their factors on B2C e-commerce customer satisfaction, loyalty, and future purchase intentions.
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This page is a summary of: A hybrid e-logistics service quality approach: modeling the evolution of B2C e-commerce, The International Journal of Logistics Management, November 2023, Emerald,
DOI: 10.1108/ijlm-06-2023-0238.
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