Activity theory as framework for analysis of workplace learning technologies: the case of generative AI conversational agents

What is it about?

New technology, such as AI, are transforming the way we work; however, it is yet to systemically transform learning at the workplace, beyond augmentation of the learning processes adopted from formal education. This paper derives functional requirements for technologies that support workplace learning and assesses the suitability and limitations of generative AI conversational agents, as an example, in this context.

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