What is it about?
The purpose of this paper is to illustrate a service quality framework that enhances service delivery in clinical laboratories by gauging medical practitioner satisfaction and by providing avenues for continuous improvement.
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Why is it important?
This is a pioneering work carried out in the clinical laboratory sector in Mauritius. Medical practitioner expectations and perceptions have been simultaneously considered to generate a novel service quality framework for clinical laboratories.
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This page is a summary of: Service quality framework for clinical laboratories, International Journal of Health Care Quality Assurance, May 2015, Emerald,
DOI: 10.1108/ijhcqa-07-2014-0077.
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