What is it about?
This article analyzes the quality of emergency services of Portuguese public hospitals
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Why is it important?
The proposed framework can be an excellent and easy way to evaluate patient satisfaction
Perspectives
Global patient satisfaction is influenced by several quality dimensions. Our study focuses on technical and functional quality, and corporate image; by using theses dimensions, administrators and managers have an overall hospital service-quality picture by uncovering data patterns (using latent class models), that influence policy makers and policy-processes.
Professor Jaime R. S. Fonseca
Universidade de Lisboa
Read the Original
This page is a summary of: How satisfied are Portuguese citizens with public hospitals' service?, International Journal of Health Care Quality Assurance, July 2013, Emerald,
DOI: 10.1108/ijhcqa-02-2012-0024.
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Resources
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