What is it about?
Our knowledge of the levels of stress and how to manage this stress in a role taking 999 emergency calls for the ambulance service is relatively limited. In this study we explored what the sources of stress were for these call handlers and what could be done to prevent such stress.
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This page is a summary of: A qualitative analysis of stressors affecting 999 ambulance call handlers' mental health and well-being, International Journal of Emergency Services, September 2022, Emerald,
DOI: 10.1108/ijes-12-2021-0080.
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