What is it about?
This article explains how the emotive component of emergency response work contributes to successful outcomes and how it influences the work of responders
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Why is it important?
This work is important because it uncovers an essential component in emergency response that is too often overlooked.
Perspectives
This work is one of many I have contributed to on the subject of emotional labor in public service. After decades of scholarship on cognitive skills, it is about time that we pay attention to emotive skills, too.
University of Colorado Distinguished Professor Mary E. Guy
University of Colorado Denver
Read the Original
This page is a summary of: Managing emotions while managing crises, International Journal of Emergency Services, July 2013, Emerald,
DOI: 10.1108/ijes-07-2012-0033.
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