Managing emotions while managing crises

Mary E. Guy, Meredith A. Newman, N. Emel Ganapati
  • International Journal of Emergency Services, July 2013, Emerald
  • DOI: 10.1108/ijes-07-2012-0033

What is it about?

This article explains how the emotive component of emergency response work contributes to successful outcomes and how it influences the work of responders

Why is it important?

This work is important because it uncovers an essential component in emergency response that is too often overlooked.


Mary Guy
University of Colorado Denver

This work is one of many I have contributed to on the subject of emotional labor in public service. After decades of scholarship on cognitive skills, it is about time that we pay attention to emotive skills, too.

Read Publication

The following have contributed to this page: Mary Guy

In partnership with: