Service quality and customer satisfaction: qualitative research implications for luxury hotels

Carol Lu, Celine Berchoux, Michael W. Marek, Brendan Chen
  • International Journal of Culture Tourism and Hospitality Research, June 2015, Emerald
  • DOI: 10.1108/ijcthr-10-2014-0087

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http://dx.doi.org/10.1108/ijcthr-10-2014-0087

The following have contributed to this page: Dr Brendan T Chen