What is it about?
The purpose of this study was to examine the choice of conflict management strategies made by servant leaders. The study suggests that the servant leaders manifest conflict management styles which are more persuasive, humane and participative. Diagnosis of conflict situation,self restraint, patience, composure and humility of the servant leader have emerged as major leadership characteristics, as well as strategies for dealing with any provocative employee behavior.
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Why is it important?
Despite the presence of a few studies linking leadership style with the choice of conflict resolution strategies, an important gap till now has been the absence of leaders' personal account of their experiences, reflections and analysis in their choice of conflict resolution strategies. This study seeks to investigate the approach of servant leaders when they handle subordinate-subordinate and superior-subordinate conflict.
Perspectives
Insight provided by this study into alternative strategies for conflict resolution will guide the academicians, working managers and trainers to understand and practice the process of managing conflict in a more humane way.
Dr Ravinder Jit
Maharaja Agarsen Institute of Technology
Read the Original
This page is a summary of: Servant leadership and conflict resolution: a qualitative study, International Journal of Conflict Management, October 2016, Emerald,
DOI: 10.1108/ijcma-12-2015-0086.
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